Months after a doting mother sent her son a $2,000 laptop for school, the package has still not arrived and UPS seems to be clueless about its whereabouts.
Beth Gazeta, a mother from Tampa, Florida, was startled when she received a phone call from her son who is currently attending college in North Carolina. He informed her that his computer had suddenly malfunctioned and that he required a new one in order to continue his studies.
According to Gazeta, his computer stopped working and he urgently needed a replacement. He described it as a situation where he needed a new computer immediately.
Like any caring mother, she purchased a $2,000 MacBook Pro for her son and sent it via UPS. In her haste, she decided not to use an additional box and shipped it in the original packaging. After the carrier accepted the shipment, she received a tracking number and continued with her day.
“We closely monitored the package and he was thrilled to receive it,” she mentioned. She had invested a significant amount of money in the computer and opted for insurance coverage to protect against potential loss or damage during transit. According to UPS’s website, the insurance ensures that customers are completely reimbursed for any missing or damaged items.
Unfortunately, her son never received the laptop despite her efforts. Each time she checked the tracking number, she would receive a message stating that the carrier had not received the package.
“I’ve never experienced this before. I’ve never had a package go missing,” she remarked. When she attempted to contact the UPS store where she had dropped off her package, she was met with indifference. “The store actually had the audacity to tell me that I was overreacting because it was just one lost package. They completely brushed off the situation and refused to take any responsibility.”
Even UPS corporate didn’t help find her laptop or get her a refund
After waiting for two months without any progress, she decided to file a claim with UPS corporate. They assured her that a resolution would be reached within eight to ten days. However, she was once again met with complete silence and no updates.
After being contacted by ABC reporters on behalf of Gazeta, UPS responded by stating that they were investigating the incident. They also mentioned that they had sent a reimbursement check on the same day. According to UPS, their drivers are required to log items that are valued at over $1,000.
Gazeta requested a copy of the report, which she is legally entitled to, but unfortunately, it was never provided to her.